Scanning those items is sometimes a crapshoot-wave a barcode too vigorously in front of an uncooperative machine, and suddenly you’ve scanned it two or three times. The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. You know how this process actually goes by now: You still have to wait in line. ![]() Need help? Store associates, freed from the drudgery of scanning barcodes, would be close at hand to answer your questions. Small talk with cashiers would be a thing of the past. When self-checkout kiosks began to pop up in American grocery stores, the sales pitch to shoppers was impressive: Scan your stuff, plunk it in a bag, and you’re done. This article was featured in One Story to Read Today, a newsletter in which our editors recommend a single must-read from The Atlantic, Monday through Friday. Produced by ElevenLabs and NOA, News Over Audio, using AI narration.
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